Post by Enter Nations on Apr 27, 2018 18:50:03 GMT
Job Title Senior IT Support Analyst
Report Location Creekside- 1855 Buckhorn gate
Country CANADA
Province/State Ontario
City1 Mississauga
TD Description
Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.
Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com
Department Overview
The Shared Services Support and Operations group within EETS (Enterprise Enabling Technology Solutions, formerly Corporate Segment Technology Solutions) is a centralized organization responsible for Level 2 support of all EETS applications. The service catalogue for the L2 support varies from application availability to full end to end support of the application/services.
Job Type Regular
Job Status Full Time
Hours 9am-5pm/ 24 x 7 availability
Business line Corporate
Job Category - Primary Technology Solutions
Job Category(s) Technology Solutions
Job Description
Seeking a highly motivated technology leader with a proven background in supporting complex enterprise technologies.
As a key member of the EETS-L2 support technology leadership team, this role will assist the L2 support team with improving technical, procedure and best practice efficiencies realization that adheres to ITL 3.0 standards.
Provide technical direction for a highly technical team of L2 resources, consisting of approximately 20 resources
Lead and participate in all major incidents, i.e P1/P2 incidents.
Demonstrate a positive attitude, collaborative spirit to facilitate and build relationships with various stakeholders, i.e TS partners, LOBS, ITS, vendors and L3 support teams
Technical documentation and knowledge transfer to junior members of the L2 support team members
Perform non-standardized complex tasks for Major Incidents (MIs) and P1, P2, some P3 and P4 incidents and service requests
Perform higher complexity operational and preventive maintenance tasks
Execute complex remedial and unscheduled urgent changes
Perform higher complexity, non-standard deployment functions
Configuration and deployment activities for medium complexity projects
Project hand off management
Sign-off on project requirements and facilitate necessary training within run teams
Define operability aspects and support build to run hand off
Reoccurring responsibilities
Perform route cause analysis on repeatable incidents to help prevent issues in the future
Oversee vendor’s service delivery and escalation
Ownership of maintenance activities
Provide operational consultancy for future-state technologies
Support change and Problem management process as needed
Note: experience with WebSphere/JBOSS-EAP/NodeJS is a MUST
Job Requirements
• 7-10 years of experience in Production Support and Operations with detailed understanding of ITIL 3.0, coupled with proven ability and demonstration of technical leadership skills
• 5 plus years of experience in supporting Pega, Kofax, FileNet, CMOD, HP exStream, Web Services and WebSphere
• Highly developed conceptual, analytical and quantitative thinking abilities, with outstanding critical judgment, from a technologies perspective.
• Strong organizational skills, with the ability to work in a fast paced environment and manage multiple deadlines and priorities.
• Customer centric individual who is result driven, but people oriented
• Ability to work both independently and collectively as part of a cross-functional team
• Strong proficiency and expertise in MS Excel, PowerPoint and Word
• Excellent communication skills, negotiation skills, Collaborative skills and team oriented individual
• 24 x 7 Pager rotation and shift work.
• A strategic technology leader with day to day executional capability to ensure minimum technology disruptions to our consumers/TS partners/LOBs.
• Strong analytical and problem-solving skills
• Strong ability to multi-task in a fast-paced environment
• Stakeholder and Vendor relationship management – both internal and external
• Strong business acumen and organizational awareness
• Strategic thinker who proactively takes initiative to creatively resolve technical issues and find optimal technical solutions
• Ensure support artifacts and documentation are current
• Provide training and knowledge transfer to junior members of L2 support team
• Websphere/JBOSS_EAP/NodeJS support experience is a MUST
Additional Information
University Graduate with a degree in Computer Science or Computer Engineering
APPLY ON COMPANY WEBSITE
Report Location Creekside- 1855 Buckhorn gate
Country CANADA
Province/State Ontario
City1 Mississauga
TD Description
Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.
Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story: jobs.td.com
Department Overview
The Shared Services Support and Operations group within EETS (Enterprise Enabling Technology Solutions, formerly Corporate Segment Technology Solutions) is a centralized organization responsible for Level 2 support of all EETS applications. The service catalogue for the L2 support varies from application availability to full end to end support of the application/services.
Job Type Regular
Job Status Full Time
Hours 9am-5pm/ 24 x 7 availability
Business line Corporate
Job Category - Primary Technology Solutions
Job Category(s) Technology Solutions
Job Description
Seeking a highly motivated technology leader with a proven background in supporting complex enterprise technologies.
As a key member of the EETS-L2 support technology leadership team, this role will assist the L2 support team with improving technical, procedure and best practice efficiencies realization that adheres to ITL 3.0 standards.
Provide technical direction for a highly technical team of L2 resources, consisting of approximately 20 resources
Lead and participate in all major incidents, i.e P1/P2 incidents.
Demonstrate a positive attitude, collaborative spirit to facilitate and build relationships with various stakeholders, i.e TS partners, LOBS, ITS, vendors and L3 support teams
Technical documentation and knowledge transfer to junior members of the L2 support team members
Perform non-standardized complex tasks for Major Incidents (MIs) and P1, P2, some P3 and P4 incidents and service requests
Perform higher complexity operational and preventive maintenance tasks
Execute complex remedial and unscheduled urgent changes
Perform higher complexity, non-standard deployment functions
Configuration and deployment activities for medium complexity projects
Project hand off management
Sign-off on project requirements and facilitate necessary training within run teams
Define operability aspects and support build to run hand off
Reoccurring responsibilities
Perform route cause analysis on repeatable incidents to help prevent issues in the future
Oversee vendor’s service delivery and escalation
Ownership of maintenance activities
Provide operational consultancy for future-state technologies
Support change and Problem management process as needed
Note: experience with WebSphere/JBOSS-EAP/NodeJS is a MUST
Job Requirements
• 7-10 years of experience in Production Support and Operations with detailed understanding of ITIL 3.0, coupled with proven ability and demonstration of technical leadership skills
• 5 plus years of experience in supporting Pega, Kofax, FileNet, CMOD, HP exStream, Web Services and WebSphere
• Highly developed conceptual, analytical and quantitative thinking abilities, with outstanding critical judgment, from a technologies perspective.
• Strong organizational skills, with the ability to work in a fast paced environment and manage multiple deadlines and priorities.
• Customer centric individual who is result driven, but people oriented
• Ability to work both independently and collectively as part of a cross-functional team
• Strong proficiency and expertise in MS Excel, PowerPoint and Word
• Excellent communication skills, negotiation skills, Collaborative skills and team oriented individual
• 24 x 7 Pager rotation and shift work.
• A strategic technology leader with day to day executional capability to ensure minimum technology disruptions to our consumers/TS partners/LOBs.
• Strong analytical and problem-solving skills
• Strong ability to multi-task in a fast-paced environment
• Stakeholder and Vendor relationship management – both internal and external
• Strong business acumen and organizational awareness
• Strategic thinker who proactively takes initiative to creatively resolve technical issues and find optimal technical solutions
• Ensure support artifacts and documentation are current
• Provide training and knowledge transfer to junior members of L2 support team
• Websphere/JBOSS_EAP/NodeJS support experience is a MUST
Additional Information
University Graduate with a degree in Computer Science or Computer Engineering
APPLY ON COMPANY WEBSITE
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