Post by Enter Nations on Mar 23, 2018 15:15:34 GMT
Technology Support Internship – Car Sales
Job ID 236224
Location St. Louis - MO - US
Description
Equal Opportunity Employer/Disability/Veterans
Enterprise Holdings has an exciting Technology Support Internship opportunity for the summer of 2018, located within the Corporate Car Sales Division. The Corporate Car Sales technology support team provides streamlined and effective solutions to serve our growing operation. Individuals who effectively navigate change and readily wear many hats will find this an opportunity to maximize skill diversity and build broad business and technical experience. This internship is designed to provide a meaningful work experience that will help build a greater understanding of Enterprise Car Sales business systems, fielding business and technical questions, and incident management in a corporate environment. This intern will work with multiple teams and be exposed to various business and technical processes associated with Enterprise Car Sales. The candidate must be able to work Monday-Friday, 40 hours per week with a morning start time.
This opportunity will be located at our Corporate Campus in Clayton, Missouri, and will report directly to the Technology Support Supervisor.
Responsibilities
Learn and use ITIL principles by fielding, documenting and resolving inbound technology-related problems in a support center environment
Provide remote customer service by responding to inbound and placing outbound phone calls and ensuring the highest-level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner
Learn and use industry leading tools, such as Service Now and JIRA, to perform the following:
Learn to troubleshoot problems quickly to determine the appropriate resolution path with key business and IT stakeholders
Learn and Utilize Service Now by documenting issues within the problem management system with clear, concise and accurate information; document troubleshooting process and procedure for each issue
Assist with trend and root cause analysis; identify and communicate problem trends; identify communication gaps in department knowledge required to resolve specific problems
Track activities using the appropriate software and telephone systems
Educate customers on appropriate problem resolutions to minimize repeat requests; provide timely follow-up
Qualifications
Minimum Qualifications:
Must be currently enrolled in a college/university in a bachelor’s degree program in Information Technology or Business Administration
Currently a junior or senior enrolled in a college/university with an expected graduation date in 2018 or 2019 or recent graduate
Previous experience troubleshooting business or personal PC hardware/software issues; experience resolving in a business setting a plus
One or more years of experience in a customer facing role a plus
Intermediate level of proficiency or above with Excel a plus
Experience with drawing packages, such as Visio, a plus
Ability to work Monday-Friday, up to 40 hours per week during May-August 2018
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be 18 years of age or older
Competency Based Qualifications:
Strong customer service skills
Excellent written and verbal communication skills
Strong attention to detail and analytical skills
Strong work ethic
Demonstrate problem-solving abilities
Ability to multi-task and manage calls/incidents from beginning to end
APPLY ONLINE
Job ID 236224
Location St. Louis - MO - US
Description
Equal Opportunity Employer/Disability/Veterans
Enterprise Holdings has an exciting Technology Support Internship opportunity for the summer of 2018, located within the Corporate Car Sales Division. The Corporate Car Sales technology support team provides streamlined and effective solutions to serve our growing operation. Individuals who effectively navigate change and readily wear many hats will find this an opportunity to maximize skill diversity and build broad business and technical experience. This internship is designed to provide a meaningful work experience that will help build a greater understanding of Enterprise Car Sales business systems, fielding business and technical questions, and incident management in a corporate environment. This intern will work with multiple teams and be exposed to various business and technical processes associated with Enterprise Car Sales. The candidate must be able to work Monday-Friday, 40 hours per week with a morning start time.
This opportunity will be located at our Corporate Campus in Clayton, Missouri, and will report directly to the Technology Support Supervisor.
Responsibilities
Learn and use ITIL principles by fielding, documenting and resolving inbound technology-related problems in a support center environment
Provide remote customer service by responding to inbound and placing outbound phone calls and ensuring the highest-level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner
Learn and use industry leading tools, such as Service Now and JIRA, to perform the following:
Learn to troubleshoot problems quickly to determine the appropriate resolution path with key business and IT stakeholders
Learn and Utilize Service Now by documenting issues within the problem management system with clear, concise and accurate information; document troubleshooting process and procedure for each issue
Assist with trend and root cause analysis; identify and communicate problem trends; identify communication gaps in department knowledge required to resolve specific problems
Track activities using the appropriate software and telephone systems
Educate customers on appropriate problem resolutions to minimize repeat requests; provide timely follow-up
Qualifications
Minimum Qualifications:
Must be currently enrolled in a college/university in a bachelor’s degree program in Information Technology or Business Administration
Currently a junior or senior enrolled in a college/university with an expected graduation date in 2018 or 2019 or recent graduate
Previous experience troubleshooting business or personal PC hardware/software issues; experience resolving in a business setting a plus
One or more years of experience in a customer facing role a plus
Intermediate level of proficiency or above with Excel a plus
Experience with drawing packages, such as Visio, a plus
Ability to work Monday-Friday, up to 40 hours per week during May-August 2018
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be 18 years of age or older
Competency Based Qualifications:
Strong customer service skills
Excellent written and verbal communication skills
Strong attention to detail and analytical skills
Strong work ethic
Demonstrate problem-solving abilities
Ability to multi-task and manage calls/incidents from beginning to end
APPLY ONLINE
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